Mgt B — Subway map: five entry lines converge on the Dx → HTE gate, then split by color
Each colored line is one of the five workflows. Red dashed stubs are exits, labeled with what we measured. Click a line to expand its stops and re-routes. Click a station for its numbers and open items; click an exit to work the list behind it.
After Dx:Click a line to expand its stops. Under each station: ● webhook / API clock ● daily / free text ● not recorded · red count = open items
Exit (siding): the patient leaves the line here; click for the queue Re-route: continues on another line; click to open it Skip: bypasses stops Loop: back to an earlier stop○ human stop · ◉ automated stop (a machine does it) · ■ terminal (joins the overview) · colored dot = data layer · red count = open items · {N} follows the look-ahead selector
Interaction pattern
Read the picture: four lines merge at Dx, the trunk splits by color, external referrals (W5) run along the top and join the direct-HTE row, exits are dashed. Nothing else competes for attention.
Expand a line: click a legend entry or the line itself. A strip map opens below with every stop, the exits (red sidings), re-routes to other lines (dashed, click to follow), skips and loops. The five color tracks between Dx completed and HTE booked (Green, Blue clearance, Yellow PVC, Orange nurture, Pink clean-and-check) expand the same way; the drawer names the SOP that governs each stop, and ⚠ marks a stop with no SOP. Hover a legend entry to dim the other lines; the ◐ button hides a line from the overview.
Stop click: who does it, on whose behalf (Practice or Virsono), system, timer, data layer, register card, ways out, open items. Where a stop has several routes to the same outcome (PCC call list, text-to-schedule, call center) they appear as pills under it. The look-ahead selector rewrites every {N} in the line.
Station click: a drawer with the station's numbers (volume, benchmark, trend sparkline), its data sources, and the open items there, each with "Open →" to the patient ledger.
Exit click: the patients behind that leak and a "Work this list" button (the RCM queue). "See detail" jumps to the same station on the swimlane map (A) with the column highlighted.
Red counts beside a station are the action indicator; they are the same queue the swimlane badges show, rolled up.
Good at: the story in thirty seconds for Bill, the board, and partner practices. Bad at: detail and volume; it points at A, C and D rather than holding 109 cards itself. Natural evolution: line widths become patient counts (a Sankey) once the identity spine gives one count per station.